Reference

Open bolavita Privacy Policy for Indonesia

Open this page first so you can see what we collect from your account, device, and payment steps before you open an account.

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bolavita Open bolavita Privacy Policy for Indonesia
HELP CHANNELS

Browse the Privacy Help Desk

If you want a copy of your record, a correction, or a deletion request where local law allows it, use the same channels every time.

Live Chat Open live chat when you need a quick privacy check. We can confirm the next step, ask for identity matching details, and point you to the right form for access, correction, or deletion requests.
Email Email gives you a written trail for record requests. Include your registered name, the device you used, and the date of the issue so we can match the request to the right account file.
WhatsApp WhatsApp works well when you are away from desktop. Send your registered number, the change you want, and any screenshot that helps us locate the record, then we will confirm what we can do.
DATA CARE

Switch to Our Handling Rules

We separate account data, cookie data, and payment traces so each request follows the right path.

Data intake

We receive the details you type during account creation, sign-in, and contact requests, plus device markers such as browser type and session time. That helps us prevent duplicate access and keep the account record consistent across mobile and desktop.

Cookies

Cookies help the page remember language, session state, and your last route through the lobby. You can clear them in Chrome, Safari, or Firefox, and the next visit will start with a fresh session.

Security

We ask for a password, email, or phone check before any sensitive change. If a login comes from a new device, we may ask you to confirm the request before the account setting is updated.

Retention

Some records stay longer than the session itself, such as payment traces, access logs, and support history. We keep them only for service, dispute handling, and legal recordkeeping, then remove or mask them when the retention period ends.

Changes

To change or correct a field, send the exact value you want updated and the matching account detail. If the request affects a protected record, we explain what we can change and what must remain.

Contact

Use the privacy mailbox if you want a full written trail, or live chat if you need the next step first. We ask you to verify your account before we share or adjust anything.

Open Answers About Your Data Rights

These questions cover the account records, cookie settings, payment traces, and contact steps that matter most here. If you are in Indonesia, the same privacy process applies on mobile or desktop, and any access is available only where local law permits. Read the answers before you send a request so we can match it faster and keep the record clean.

We collect the details you enter for sign-in, contact, and account checks, plus device and session markers. If you use DANA, OVO, GoPay, QRIS, or bank transfer, we may store the related payment trace for matching and audit purposes.

Yes. Send the exact field you want changed, the new value, and the account name or registered number. We verify the request first, then update what we can and explain any record we must keep.

Cookies help remember your session, device path, and language choice when you move between pages. On Android Chrome or iPhone Safari, you can clear them in the browser settings, and the next visit starts fresh.

We may keep payment traces so the wallet record stays aligned with the account. Those traces are used for matching, dispute handling, and legal recordkeeping, and we mask or remove them when the retention period ends.

We keep data only as long as it is needed for service, account security, support history, or legal duties. After that, we remove or mask it according to the retention period tied to the record type.

Use live chat for the fastest start, or email the privacy mailbox if you want a written trail. Include the record detail you question, and we will check the source, then answer with the next step.

Access depends on local law and is available only where local law permits. If your area is supported, the same privacy process applies on mobile and desktop, and our team can still review your request.

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